If you had treatment for cancer at The Clatterbridge Cancer Centre between April and June 2025, you might be invited to take part in the National Cancer Patient Experience Survey. We hope that you will complete the survey if you are asked to take part. 

Lindsey Dawson, Acting Chief Nurse at The Clatterbridge Cancer Centre, says: 

Your feedback is so important to us so we would really encourage you to tell us what we did well and what we could have done better.

If you're invited to take part, please complete the National Cancer Patient Experience Survey to help us help future Clatterbridge patients.

About the survey

The NHS wants to make sure patients have a good experience of care. Getting feedback from patients helps us improve and give patients what they need.

The National Cancer Patient Experience Survey (NCPES) asks cancer patients (16 years and older) about their experiences of care. Their feedback helps us to improve cancer services across England. 

If you had treatment for cancer with us as an inpatient or day-case and left hospital between April and June 2025, you may be invited to take part in the survey.

If you are invited, you will get a letter with more information. Please take part and share your experiences of cancer care. You may get other surveys about your cancer care, but we hope you will also take part in the NCPES. Your answers will help the NHS make cancer care better.

Completing the survey

  • The survey takes around 20 minutes.
  • You can take part online, on paper, or over the phone.
  • If you need help or want to take part in another language, you can call the Freephone helpline at 0800 103 2804.

How your feedback is used

The NHS and cancer charities use the results to find out what is working well and what needs to improve. National and local NHS teams can then work with patients to make changes. 

The survey is anonymous. Your personal data will be kept safe.